Cancelations

Unless otherwise specified, all reservations require a major credit card at the time of booking. Reservations are finalized and guaranteed after VIP RIDEZ receipt of any required authorization forms or signed contracts and clients receipt of a reservation number.

A 30% non-refundable retainer is due at the time of booking on all van/bus/specialty equipment bookings. (This is not an additional fee and will apply to the total balance)

Cancellations are accepted by phone and email only. Emailed cancellations will be valid once VIP RIDEZ has acknowledged such email. To avoid cancellation charges, the following cancellation/Change schedule applies:

• Two (2) Hour notice - sedan, limousine, and SUV
• (48) Hour notice – 12-pax ADA \ 14-mini \ 14-sprinter
• Seven (7) Day notice - Specialty vehicles including Limo Buses \ 23-minibus \ 39 minibus \ 56-pax coach

Without proper cancellation, the client will be charged the full cost of services.

Additional hours of service will be charged in one-hour increments at the standard hourly rate for the specific vehicle type. There is a 15-minute grace period before overtime charges are applied for sedan and SUVs. Wait time can apply to all airport departures and "point-to-point" service. For this type of service, VIP RIDEZ will allow a 15-minute grace period. If a passenger is delayed by more than 15 minutes, there will be a charged 1/4 the hourly rate for every 15 minutes after the initial grace period. The grace period for all other vehicle types is 20 minutes.

Your credit card will be charged at the time of booking. This is an estimation of cost, and prices may differ at the time of completion of the trip. Thank you!